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DENVER – TTEC Holdings, Inc. (NASDAQ:), a prominent player in the global customer experience (CX) technology and services sector, has announced the appointment of Kenneth “Kenny” R. Wagers III as its new Chief Financial Officer, effective March 1, 2024. Wagers brings a wealth of experience to TTEC, having held high-level finance and operations roles at several Fortune 500 companies, including UPS, XPO Logistics (NYSE:), and Amazon (NASDAQ:).
The addition of Wagers is expected to strengthen TTEC’s senior executive leadership team as the company navigates a dynamic period in the CX market. TTEC Chairman and CEO Ken Tuchman expressed enthusiasm about Wagers joining the team, highlighting his financial expertise and operational experience. Tuchman noted Wagers’ track record in leading complex operational transformations and implementing significant cost optimization initiatives.
Wagers’ appointment comes at a time when TTEC is focused on accelerating growth and profitability across its business segments. Tuchman also extended gratitude to Francois Bourret for his service as interim CFO over the past year and confirmed that Bourret will continue his involvement with TTEC as the Chief Accounting Officer.
TTEC Holdings has been at the forefront of providing AI-enabled digital CX solutions and services. The company’s commitment to CX excellence is reflected in its strong client NPS scores and its global workforce of over 64,400 employees operating across six continents.
This move is part of TTEC’s ongoing efforts to enhance its executive leadership and sustain its position in the market by leveraging its expertise in digital and cognitive technology.
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