1
As a new customer, can I apply for a chequing account digitally?
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✔ mobile
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See the full Surviscor review
2
As a new customer, can I apply for an everyday savings account digitally?
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✔ mobile
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See the full Surviscor review
3
As a new customer, can I apply for a TFSA, RRSP, or FHSA registered account digitally?
✔ desktopTFSA, RRSP
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✔ desktopTFSA
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✔ desktopTFSA, RRSP
✔ desktopTFSA, RRSP
✔ desktopTFSA, RRSP
✔ desktopTFSA, RRSP
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✔ desktopTFSA, RRSP
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✔ mobileTFSA, RRSP
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See the full Surviscor review
4
As a new customer, can I apply for a personal loan digitally?
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See the full Surviscor review
5
As a new customer, can I apply for a pre-approved mortgage digitally?
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See the full Surviscor review
6
Are unlimited transaction chequing account(s) available? And if so, what is the monthly cost?
✔ Free
✔ $14.00
✔ $9.95 / $0 if > $1,000 balance
✔ $14.00 / $0 if > $5,000 balance
✔ $16.95 / $0 if > $5,000 balance
✔ $16.95 / $0 if > $5,000 balance
✔ Free
✔ Free
✔ $15.95 / $0 if > $4,000 balance
Not Available
✔ $14.75
✔ $10.00 / $0 if > $4,000 balance
✔ $19.00 / $0 if > $5,000 balance
✔ Free
✔ Free
✔ $15.95 / $0 if > $5,000 balance
Not Available
✔ $11.95
✔ $30.95 / $0 if > $10,000 balance
✔ $25.00 / $0 if > $5,000 balance
✔ Free
✔ Free
✔ $16.95 / $0 if > $4,000 balance
✔ $9.75 / $0 if > $3,000 balance
See the full Surviscor review
7
Am I charged for transactions in a non-registered savings account?
✔ 2 free/month, $0.80 per
✔ 2 free/month, $0.90 per
✔ $1.50 per Interac out
✔ 1 free/month, $5.00 per Interac, $0.70 per non-Interac
No transactions
✔ $5.00 per
✔ 2 free/month, $1.50 per Interac, $5.00 per non-Interac
✔ $5.00 per
✔ $1.25 per
✘ Free
✔ $1.00 per
✔ $1.00 per, $0 if > $1,000 balance
✔ 1 free/month, $1.00 per Interac
✔ 2 free/month, $1.00 per
✔ $1.25 per Interac out
$1.25 per Interac, $5.00 per non-Interac
✘ Free
✔ 1 free/month, $1.00 per Interac, $2.00 per non-Interac
$1.00 per Interac, $1.25 non-Interac
✔ 1 free/month, $1.50 per
Not Available
✘ Free
✔ 1 free/month, $3.00 per
✔ 1 free/month, $0.90 per Interac, $5.00 per non-Interac
See the full Surviscor review
8
Are unlimited transaction savings account(s) available? And if so, what is the monthly cost?
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✔ Maximum $250,000
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See the full Surviscor review
9
Can I receive discounted fees as a student?
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See the full Surviscor review
10
Can I receive discounted fees as a senior?
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See the full Surviscor review
11
Can I receive discounted fees as a newcomer to Canada?
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See the full Surviscor review
12
Can I access my account balances without actually logging in to my account?
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✔ mobile
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See the full Surviscor review
13
Can I access my past digital login dates and times, device used, and activities performed?
✔date/timedesktop shows device too
✔date/timedesktop shows device
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✔ date/time/device
✔ date/time/device
✔ date/time
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✔ date/time/device
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✔ date/time
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✔ desktopdate/time
✔ date/time/device
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✔ date/time
✔ desktop
✔ date/time/device
See the full Surviscor review
14
Can I pay multiple bills at once?
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See the full Surviscor review
15
Can I transfer money to a bank account at another banking institution?
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See the full Surviscor review
16
Can I wire transfer money to another country?
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See the full Surviscor review
17
Can I set-up a future-dated Interac transfer?
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See the full Surviscor review
18
Can I set-up a recurring Interac transfer?
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✔ if recipient has auto-deposit
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✔ if recipient has auto-deposit
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See the full Surviscor review
19
Can I ask for money from a friend using Interac’s Request Money feature?
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See the full Surviscor review
20
Can I setup and manage alerts to be notified when one of my cards is used?
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See the full Surviscor review
21
Can I setup and manage alerts to be notified when there is irregular activity in my account?
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See the full Surviscor review
22
Can I use account analytics and budgeting tools?
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See the full Surviscor review
23
Can I correspond with the banking institution using a secure two-way messaging centre once I’m loged-in?
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See the full Surviscor review
24
Can I interact with the banking institution using a non-robot, human-based, chat service once I’m logged-in?
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See the full Surviscor review
25
Average expected response time to a non-social digital enquiry prior to logging in (1) (2)
98.18 hours
68.63 hours
43.55 hours
115.75 hours
No e-service method of contact
No e-service method of contact
74.78 hours
6.75 hours
6.12 hours
60.63 hours
75.80 hours
67.37 hours
102.10 hours
82 hours
60.60 hours
39.67 hours
No e-service method of contact
No e-service method of contact
No e-service method of contact
7.32 hours
6.88 hours
No e-service method of contact
No e-service method of contact
32.32 hours
See the full Surviscor review
